Parenting Media Merchants Shipping & Return Information

For questions about ORDERS placed, please email us at customerservice@parentingmediamerchants.com. We will respond promptly to each email.

SHIPPING & HANDLING POLICY AND RATES
All orders ship within 2 business days. In the case of backorders or preorders, your card will not be charged until product ships. You will receive an e-mail confirmation once your back-ordered item or pre-order ships.

STANDARD SHIPPING & HANDLING
Allow 7-10 business days for delivery via USPS Media Mail or comparable service. Shipping charges based on carrier costs to the ship-to destination address.

PRIORITY SHIPPING & HANDLING
Allow 3-5 business days for delivery via USPS Priority Mail, FedEx Ground or comparable service (For priority delivery, orders must be received before 11:00am PST Monday through Friday. No Saturday delivery.)

OVERNIGHT SHIPPING & HANDLING
Overnight delivery via FedEx or comparable service (For next day delivery, orders must be received before 11:00am PST Monday through Friday. No Saturday delivery.)

INTERNATIONAL SHIPPING & HANDLING
Shipping is currently available to the countries listed below. For inquires about shipping to other countries, please email customerservice@parentingmediamerchants.com. No Overnight shipping is available for international orders. Customer will be responsible for any duty, customs or VAT charges.

CANADA AND MEXICO
Allow 4-10 business days for delivery to Canada and Mexico via International Priority Mail or comparable service

FOR UNITED KINGDOM
Allow 7-15 business days for delivery via International Priority Mail or comparable service

For shipping rates on bulk or wholesale orders, email info@parentingmediamerchants.com or call 805.777.7716.

RETURN POLICY
You may return new, unopened items purchased from any Site operated by Parenting Media Merchants within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Simply contact customerservice@parentingmediamerchants.com and we will guide you through the process and even supply you with a return mailing label you can print out.

A 15% restocking fee will apply on any CD, DVD or other product returned within 30 days of delivery that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, please describe the nature of the defect when you contact us for a return request. For defective CDs or DVDs, a full refund or replacement exchange will be provided when received within 30 days of initial delivery date. In the case of a refund, if initially purchased by credit card, the original card will be credited upon receipt, inspection and processing of your return.

RETURN PROCEDURE

1. Contact customerservice@parentingmediamerchants.com to request a Return Authorization. Please provide a reason for the return, the original purchase date and receipt or packing slip number, your name, e-mail address and contact phone number.
2. We will e-mail you an acknowledgement of your request and contact you if additional information is necessary.
3. You will receive a Return Authorization number, Mailing Label and Return instructions via e-mail.
4. Upon receipt and processing of your return, you will receive an email confirmation.